In the last couple of years an interesting change in business has occurred. Companies are beginning to use a new form of phone support that requires no call center to be used. Instead, they have set up VOIP lines and had their agents communicate with customers from their own homes. It is cheaper, more efficient and offers all the features necessary, such as the Music On Hold Asterisk System.
For those who aren't aware of how it works, Asterisk has the ability to upload an MP3 file through a user's Switchvox that will play a recorded message or piece of music on a loop while the customer is on hold. This is an important feature to have, as it lets the person on the phone know that the line hasn't been cut off, and keeps their interest while waiting in queue.
But to do this you have to have the right music to play. Where do you find it, and how do you ensure you are setting the right tone?
A simple way to get the right song for your hold system is using MelodyLoops.com. Not only do Melody Loops have both free and low-cost licensed music available, but it is easy to search based on mood. Obviously, you don't want something that will get the customer's blood pumping, but rather a more calming song. Or maybe something upbeat and happy.
For this effect you could select festive, easy-going or mellow from the mood list, for example. Once you find what you want you simply check out, paying the flat rate for the license or buying the prepaid packages available so you can purchase songs at a discount of up to 50%.
The Music On Hold Asterisk System is a great one for businesses. Melody Loops is the best service to help run it.